LIC Housing Finance asked to pay Rs 2.3L for loss of documents
New Delhi District Consumer Disputes Redressal Forum has asked LIC Housing Finance Ltd to pay Rs 2.3 lakh compensation for loss of documents, due to imperfection in securing it properly in safe custody, submitted by Dr Mukesh Kumar and Dr Renu Bala, residents of Delhi.
The complainants had told the forum that they had taken a loan from LIC HFL for DDA flat allotted to him. Documents of fifth and final demand letter, payment challan and conveyance deed, were given in office of the company, for conversion from lease holder to free holder. Later they demanded back the letters deposited with company. The company, however, accepted that the conveyance deed was lost but it denied that other papers were supplied to it. It maintained its stand before the forum.
The complainants had alleged that they had submitted three documents with the company-- fifth and final demand letter, payment challan and conveyance deed-- which were lost. Though the company was denying that other two documents were with it, the complainants from day one were reminding it to return the same.
However, at the stage all the three documents being not traceable by company, all it can do is to issue a certificate to the complainants, in pursuance to this decision to say that original conveyance deed of the particular property of complainants, was deposited by complainants with company and same has been lost by company.
The forum had directed to pay Rs two lakhs as compensation to complainants for loss of conveyance deed... OP is directed to pay Rs 30,000 as litigation expenses and also directed the company to approach DDA for re-construction of a duplicate conveyance deed, with endorsement from the Registrar that original was registered with it and same was lost so that they are protected against fraudulent deals.
New Delhi District Consumer Disputes Redressal Forum has asked LIC Housing Finance Ltd to pay Rs 2.3 lakh compensation for loss of documents, due to imperfection in securing it properly in safe custody, submitted by Dr Mukesh Kumar and Dr Renu Bala, residents of Delhi.
The complainants had told the forum that they had taken a loan from LIC HFL for DDA flat allotted to him. Documents of fifth and final demand letter, payment challan and conveyance deed, were given in office of the company, for conversion from lease holder to free holder. Later they demanded back the letters deposited with company. The company, however, accepted that the conveyance deed was lost but it denied that other papers were supplied to it. It maintained its stand before the forum.
The complainants had alleged that they had submitted three documents with the company-- fifth and final demand letter, payment challan and conveyance deed-- which were lost. Though the company was denying that other two documents were with it, the complainants from day one were reminding it to return the same.
However, at the stage all the three documents being not traceable by company, all it can do is to issue a certificate to the complainants, in pursuance to this decision to say that original conveyance deed of the particular property of complainants, was deposited by complainants with company and same has been lost by company.
The forum had directed to pay Rs two lakhs as compensation to complainants for loss of conveyance deed... OP is directed to pay Rs 30,000 as litigation expenses and also directed the company to approach DDA for re-construction of a duplicate conveyance deed, with endorsement from the Registrar that original was registered with it and same was lost so that they are protected against fraudulent deals.
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